About Essere Home & Our Candles
What makes Essere Home candles different?
At Essere Home, we believe candles are more than just something that makes a room smell good. They can set a mood, create a sense of comfort, and become part of the little moments that make a house feel like home. Each candle is thoughtfully designed with carefully selected fragrances and a focus on creating beautiful scents that fit naturally into your everyday life.
Are Essere Home candles handmade?
Yes! Every Essere Home candle is handmade and hand-poured in small batches by the two of us! From measuring and melting the wax to adding our carefully curated fragrance, pouring into each candle, and preparing it for its new home, we personally take care of every step of the process.
Because our candles are handmade, you may notice small variations in colour, texture, or appearance from one candle to another. These little differences are a natural part of the handmade process and make each Essere Home candle uniquely its own.
What are Essere Home candles made from?
Our candles are made with 100% soy wax and carefully selected fragrance oils. We choose our ingredients with intention to create candles that are both beautiful and enjoyable to burn.
Are your fragrance oils vegan?
Yes! The fragrance oils we use are 100% vegan, as well as paraben-free and phthalate-free. We carefully select our fragrance oils to ensure they meet the standards we want for Essere Home candles.
Where are your products manufactured?
Our products are manufactured locally in Ontario, Canada.
Are Essere Home candles safe to use around pets?
We love our furry friends too! Because pets can be more sensitive to fragrances than people, we recommend taking precautions when burning any scented candle around animals. Always keep candles out of reach of pets, burn them in a well-ventilated area, and never leave a burning candle unattended. If your pet has respiratory sensitivities or you have concerns about a particular fragrance, we recommend consulting your veterinarian before use.
Returns & Exchanges
What is the return policy?
At Essere Home, each candle is thoughtfully hand-poured and prepared with care. As a small business, every order represents a great deal of time, materials, and effort, so we are unable to accept returns or exchanges due to personal preference or change of mind.
Because fragrance is highly personal, we encourage you to carefully review the scent descriptions and fragrance notes provided on each product page before placing your order. If you have questions about a scent, its fragrance profile, or which candle may be right for you, please feel free to contact us before purchasing — we are always happy to help!
Are any purchases final sale?
All candle purchases are final sale.
Shipping
Where do you ship to?
We currently ship within Canada. We hope to expand our shipping options to additional locations in the future!
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. Any applicable shipping fees will be displayed before you complete your purchase.
Will I receive a tracking number?
Yes! Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
When will I get my order?
Orders are typically processed and prepared for shipment within 2-3 business days. Once your order has been shipped, delivery times will vary depending on your location and the shipping courier. Depending on your location, the courier may be Chit Chats or Canada Post.
How long do pre-orders take?
Pre-orders are made to order and require additional time to prepare. Please allow approximately 3 weeks for your pre-order to be made, processed, and shipped.
The ship date for each pre-order will be clearly listed in the product description, so you'll know when to expect your order to leave us.
Once your order has been shipped, delivery times will vary depending on your location and the shipping courier.
If your order contains both a pre-order item and an in-stock item, your entire order will be shipped together once the pre-order is ready.
Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact us as soon as possible. We'll do our best to accommodate the change if your order has not yet been processed or shipped. Once an order has been shipped, we may not be able to change the delivery address.
What if my product is damaged or incorrect?
While all sales are final, we absolutely want to make things right if your order arrives damaged, defective, or if you receive the wrong item.
If there is an issue with your order, please contact us within 7 days of delivery at esserehomeco@gmail.com and include your order number along with clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement or other suitable resolution.
Please note that we cannot accept responsibility for damage that occurs after delivery due to improper handling, storage, or use of the candle.
What if my package is delayed or marked as delivered but I can't find it?
Once your order has been handed over to the shipping carrier, delivery is outside of our control. If your tracking information shows a delay, we recommend contacting the carrier directly for the most up-to-date information.
If your package is marked as delivered but you cannot locate it, please first check around your delivery area and with anyone who may have accepted the package on your behalf. If you're still unable to locate it, please contact the shipping carrier.